Privacy Policy
1. Introduction
Wanaka Plumbing & Gas ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website or services.
2. What Information We Collect
We may collect the following personal information:
Name
Email address
Phone number
We collect this information when you:
Book an appointment through our website
Contact us via forms or SMS
Communicate with us directly
We only collect information that is necessary to provide our services.
3. Purpose of Collection
We collect your personal information for the following purposes:
To schedule and manage appointments
To communicate with you (including SMS and email)
To provide services you have requested
To respond to enquiries
To improve our services
We will not use your information for any unrelated purpose without your consent, unless permitted by law.
4. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from:
Loss
Unauthorised access
Misuse or disclosure
This may include secure servers, password protection, and restricted access.
5. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties only where necessary, such as:
Website or CRM providers (e.g. booking systems, SMS platforms)
Service providers who help us operate our business
6. Access and Correction
You have the right to:
Request access to your personal information
Request correction of your personal information
To do so, please contact us using the details below.
7. Retention of Information
We only keep your personal information for as long as necessary to fulfil the purposes it was collected for, or as required by law.
8. Cookies and Website Analytics
Our website may use cookies or similar technologies to:
Improve user experience
Analyse website traffic
These do not typically identify you personally.
9. Third-Party Services
Our website may use third-party tools (such as booking systems or SMS services). These providers may store or process your information on our behalf.
10. Changes to This Policy
We may update this Privacy Policy. The updated version will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions or requests regarding your privacy, please contact:
Wanaka Plumbing & Gas
Email: [email protected]
Phone: 0064021810184
12. Complaints
If you believe your privacy has been breached, you may contact us in the first instance.
You also have the right to lodge a complaint with the Office of the Privacy Commissioner in New Zealand.
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